Customer Complaint Coordinator

Responsibilities and Duties:

  • To manage the customer complaint handling process in the Quality group.
  • Analyze information from customer complaints and report trends, as necessary.
  • To assist in the review of customer complaints for adverse events and possible MDR reporting
  • To assist in the processing, investigation, and coding of customer complaints and other quality investigations (e.g., Corrective Action Requests, etc.) as needed.
  • To assist in the compilation and processing of quality information for the trending, summarizing and reporting of quality indicators for Management Review
  • To enter complaint investigation information in the customer complaint database
  • Review service records for possible adverse events
  • Manage Recalls, as needed

Qualifications:

  • Computer literacy with commonly used Microsoft Office products
  • Excellent attention to detail and organizational skills
  • Demonstrated proficiency utilizing computer software used in customer complaint administration, trending and analysis of data, generation of quality indicators, and other quality related activities.
  • 4-year degree preferred
  • ISO 9001, ISO 13485 and FDA medical device training preferred